Telehop Respects Your Privacy
Telehop and its Subsidiaries respect your privacy and work hard to safeguard the privacy of your personal data. We realize that the exciting growth of the Internet and online services raise questions concerning the nature, use and confidentiality of information collected about consumers. We want you to know that we apply our long-standing commitment to safeguarding privacy to our online and Internet activities.
This document details:
- Personally identifiable information
- How we use information
- How we collect information
- Your access to information
Personally Identifiable Information
Telehop does not share, disclose or sell any personally-identifiable information (such as your name, address, telephone number or e-mail address) collected online on Telehop sites with other unaffiliated companies or organizations for non-Telehop marketing purposes. In the future, should Telehop decide to share such data with third parties for marketing, it will provide notification and the opportunity for its users to indicate whether they would prefer that the Company not provide such information about them to third parties. Because this information is a critical part of our business, it would be treated like our other assets in the context of a merger, sale or other corporate reorganization or legal proceeding.
How We Use Information
Telehop uses the personally-identifiable information we collect online principally to provide you with the service(s) you have ordered and to let you know about other offerings which may be of interest to you. Postal and e-mail address information, for example, enables communication about services offered and ordered, as well as the proper provisioning and billing of those services.
Like most large businesses today, Telehop uses vendors to carry out certain functions in marketing and delivering services to you (such as processing data files and sending you new order fulfillment information), and so shares online data with those vendors to the extent necessary for them to perform their work. Of course, such partners and vendors must use that personally-identifiable information only for the purpose(s) for which it was shared and protect it from any further use. Telehop also shares such information with other industry and credit-related organizations to improve operations and to protect against fraud, security and credit risks.
We also provide personally-identifiable online information in response to legal demands, and where we believe that disclosing this information is necessary to identify, contact or bring legal action against individuals who may be endangering public safety or interfering with Telehop property or services, or with our customers? or others? use of them.
How We Collect Information
Telehop collects information online by asking you for it, for example, when you order a service, apply for a job, or respond to a survey, sweepstakes or other promotion. A customer?s name, address (postal and e-mail) and telephone number are the most important pieces of information, but we might request other information, based on, for example, the service(s) being ordered or promoted.
Another way we collect information online is through our affinity program partners who may provide us with information they already obtained from you online. For example when you are on a partner?s site and click on a Telehop banner that takes you to a Telehop site, information that the partner has received from you already may be passed to Telehop.
We use encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use. For example, you will note that while using some features of the Telehop web sites and online services, you will need to submit a password or some other type of authenticating information.
Your Access to Information
You may review or update the available personally identifiable information that we received from you online by contacting Consumer Service through the toll free number or e-mail address on your invoice, or through the Company contact information below. Please note that in order to better protect you and safeguard your information, we take steps to verify your identity before granting access or making corrections to your information.
Telehop may use e-mail addresses you provide us online on Telehop sites to send you e-mail related to Telehop products and services or if you have affirmatively indicated a desire to receive additional information. If at any time, you would prefer not to receive further e-mail communications at that e-mail address, please contact Customer Service through the toll free number or e-mail address on your invoice.
For questions regarding this policy, contact:
Customer Privacy Online
675 Cochrane Drive,
East Tower, 6th Floor
Markham, ON L3R 0B8