Why You Should Use International Business Plans
November 18, 2015
The world is only getting smaller with the rise of globalization, and international calling helps business owners navigate this reality. International business calling plans are useful, but finding an affordable and reliable service can be difficult. This article details why you should use international business calling plans, while providing some tips and suggestions for getting the most from the plan you choose.
Many of these plans rely on Voice over Internet Protocol, or VoIP. Whether you are a small business or a full size company, you need the right tools that will work for you. Here are some of the most important criteria for you to consider when choosing the best international business plan:
The Service Plan
Service plans are the cornerstone of a solid business VoIP provider. The best products available on the market are those that let you choose from a variety of options. Ideally, you will also have the option to customize your order, tailoring them to your specific needs.
Some plans offer reduced prices for multiple users, or for modifications and extensions to existing plans. Be sure to exercise all of your options to find the best plan that works for you.
Features to Look For
Almost any VoIP business services come with standard features such as voicemail, call forwarding, and call transfers, for instance. But what are some less common features that will be useful for your business?
Some VoIP services include call queuing systems, additional phone numbers for your business to use, and mobile applications.
Call queuing is a smart idea to distribute calls evenly to the employees at your company, or to direct call traffic where it needs to go. If you have employees experienced in customer service, they will receive the majority of these types of calls, for instance.
Virtual queuing is another common feature that you should consider. Customers are impatient these days, and are not keen to wait on hold for hours, or even minutes. Virtual queuing provides a call back option to these impatient clients, allowing the next available agent to get in touch with the caller when they have a chance to do so.
Using a Strong Network
If you are on an important business call, the last thing you want to happen is a loss of connection. Do some research into your business VoIP provider to make sure they are using a strong and reliable network.
Ideally, your business' VoIP provider will have several servers available across their network, so that even a temporary disruption in one network will not cause any disruption in your own service.
Some providers guarantee a certain quality of service, so you should also factor this into your consideration. See if you can find out what levels of service you can expect while you are under contract with the company you choose.
Systems of Support
Accidents will happen, of course, so it is essential that you receive a quality customer service experience to get your system back on track in the even that something goes wrong. A temporary loss in international phone services can mean a loss in revenue for your business, which is never ideal.
Whether live or online, a good support system can really make the competitive difference when you are choosing your service provider.
Choose your international business plan carefully. Ask yourself if it will fill your company's needs, and see if you can customize the offerings to suit your purposes. VoIP is an innovative solution for international calling in the modern age without breaking the bank as well! Find the options and price points that work for you today.